Shipping Policy

1. Processing & Despatch Times

Because our products are crafted specifically for you, we operate on a made-to-order basis.

• Please allow 5–7 working days for your items to be despatched.

• Note: During exceptionally busy seasonal periods, production times may be extended. We appreciate your patience as we handcraft your order.

2. Domestic Shipping (UK)

All UK orders are shipped via reliable, trackable services. Shipping fees are calculated and displayed at checkout.

• Standard Delivery: Sent via Royal Mail Tracked 48.

3. International Shipping (Worldwide)

We are pleased to offer worldwide shipping, subject to the following conditions:

• Rates: International postal costs vary by destination. Please message us directly for an accurate shipping quote before placing your order.

• Customs, Duties & VAT: All international orders (including those to Europe and Ireland) may be subject to local import duties, custom fees, or VAT. All customs charges are the sole responsibility of the customer. We have no control over these government-imposed charges.

• Refused Deliveries: If a customer chooses not to pay the required customs fees and the package is returned to us, a refund will be issued for the cost of the items only, minus all shipping fees incurred.

Need Help?

If you have any questions regarding your order or shipping quotes, email us at themonogrammuse@gmail.com.